Product return terms
Product replacement / return terms:
- The food supplement product cannot be returned upon receipt of the product by the buyer because the product (food supplement) may be damaged due to excessive heat or cold by the buyer (recipient) as a result of being placed in unhealthy climatic conditions and not being preserved by the recipient and may become unusable, therefore X Supplements bears no responsibility for this and the product cannot be returned after receiving it at all.
Who bears the costs of replacement and return?
If you receive a product other than the product you ordered, we will cover the shipping, return and replacement costs.
If there is no error or defect in the product but you no longer want it for any other reason, the product cannot be returned and X Supplements bears no responsibility for this.
When does the amount arrive in the event of a return request?
The refund process takes a maximum of 15 working days from the date X Supplements receives the product in its warehouse to request a return after that.
When does the product arrive to you in the event of a replacement request?
Within 15 working days from the date of receipt of the site (X Supplements) of the product in good and complete condition as sent and without opening.
If there is no error or defect in the product but you no longer want it for any other reason, the product cannot be returned and X Supplements does not bear any responsibility for that.
Note / It is not possible to replace or return any product or order without any convincing reason for the return, the reason for returning the product must be stated.
